Healthcare Patient Portal
Secure, accessible patient portal improving healthcare delivery
The Challenge
A regional healthcare network needed to modernize their patient portal to meet new regulatory requirements and improve patient engagement. Their legacy system was difficult to use, especially for elderly patients, and didn't integrate with their electronic health records (EHR) system. Low adoption rates meant patients weren't accessing important health information, and staff were spending excessive time on phone support.
The Solution
Developed a HIPAA-compliant patient portal with focus on accessibility and user experience. Built secure authentication, appointment scheduling, prescription refill requests, and lab results viewing. Created a responsive design optimized for all devices with large, clear typography and intuitive navigation. Integrated with existing EHR system via secure APIs. Implemented comprehensive security measures including two-factor authentication and encrypted data transmission.
Results
- 75% patient portal adoption rate (up from 22%)
- 50% reduction in phone support calls
- 100% HIPAA compliance achieved
- 4.8/5 patient satisfaction score
- 30% improvement in appointment show-up rates
